Comments on: This Morning’s Conversation With My Cable Service Provider http://third-bit.com/blog/archives/3505.html Data is ones and zeroes | Software is ones and zeroes and hard work. Thu, 24 May 2012 15:30:31 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Ben Finney http://third-bit.com/blog/archives/3505.html#comment-3421 Ben Finney Fri, 05 Feb 2010 06:31:44 +0000 http://pyre.third-bit.com/blog/?p=3505#comment-3421 Ah, the joy of minimum-knowledge support service. Your strange outlandish request didn't seem to fit the customer service flow chart, so they valiantly struggled to take your keywords and get back to the script. Probably they could understand what you actually want, if they stopped to listen, but their training doesn't allow for that. @Chris, no, everything behind the wall socket is the responsibility of the comms company; that clear demarcation probably saves them unthinkable amounts of legal hassle when inept amateurs botch their modifications. If Greg wants to continue to receive service, anything that happens behind that panel needs to be cleared with them. Ah, the joy of minimum-knowledge support service. Your strange outlandish request didn’t seem to fit the customer service flow chart, so they valiantly struggled to take your keywords and get back to the script. Probably they could understand what you actually want, if they stopped to listen, but their training doesn’t allow for that.

@Chris, no, everything behind the wall socket is the responsibility of the comms company; that clear demarcation probably saves them unthinkable amounts of legal hassle when inept amateurs botch their modifications. If Greg wants to continue to receive service, anything that happens behind that panel needs to be cleared with them.

]]> By: Greg Wilson http://third-bit.com/blog/archives/3505.html#comment-3420 Greg Wilson Thu, 04 Feb 2010 18:06:16 +0000 http://pyre.third-bit.com/blog/?p=3505#comment-3420 @CN Nope, cable outlets have to be installed by the cable company---and you don't want to know what Canadians have to pay for bandwidth :-( @CN Nope, cable outlets have to be installed by the cable company—and you don’t want to know what Canadians have to pay for bandwidth :-(

]]> By: Chris http://third-bit.com/blog/archives/3505.html#comment-3419 Chris Thu, 04 Feb 2010 17:43:55 +0000 http://pyre.third-bit.com/blog/?p=3505#comment-3419 Isn't the wiring inside your house your responsibility? Like phone lines and the demarcation point. The only problem I can see you having is if you had to get into the filter box to run a brand new continuous cable. Try an electrical contractor directly instead of using the cable company's guy. Luckily I have a crawlspace under my living room so I can run wires almost anywhere! Great for the home theatre. CN Isn’t the wiring inside your house your responsibility? Like phone lines and the demarcation point. The only problem I can see you having is if you had to get into the filter box to run a brand new continuous cable.

Try an electrical contractor directly instead of using the cable company’s guy.

Luckily I have a crawlspace under my living room so I can run wires almost anywhere! Great for the home theatre.

CN

]]> By: Chris http://third-bit.com/blog/archives/3505.html#comment-3418 Chris Wed, 03 Feb 2010 18:33:41 +0000 http://pyre.third-bit.com/blog/?p=3505#comment-3418 Is that why all my customer service calls lately are being picked up by Eliza!? Is that why all my customer service calls lately are being picked up by Eliza!?

]]> By: Geofrey http://third-bit.com/blog/archives/3505.html#comment-3417 Geofrey Wed, 03 Feb 2010 18:16:18 +0000 http://pyre.third-bit.com/blog/?p=3505#comment-3417 Yeah, apparently someone just passed the Turing test. :) Yeah, apparently someone just passed the Turing test. :)

]]> By: SZ http://third-bit.com/blog/archives/3505.html#comment-3416 SZ Wed, 03 Feb 2010 16:51:17 +0000 http://pyre.third-bit.com/blog/?p=3505#comment-3416 It vaguely reminds me of dialogs that people conduct with AI programs. It vaguely reminds me of dialogs that people conduct with AI programs.

]]>