Management Skills

The four skills I needed most when I was managing people have all turned out to be equally important in teaching:

  1. How to intervene when people behave badly. It doesn’t come up often, but knowing how makes you more likely to do it when you should.

  2. How to run a meeting. Agenda before, minutes after, manage speaking time—none of it is magic, but without it, everything else is harder than it needs to be.

  3. How to write a two-page memo making the case for doing something so that people have something concrete to debate (and so that there is a record later of why we did something).

  4. How to set priorities and re-set them when the world changes or people fall behind. (The real purpose of a schedule is to tell you when to start cutting things from your plan…)

If I was going to add a 5th, it would be “how to make things discoverable” so that people can find what they need when they need it, but I’m still trying to figure that one out…

In the wake of posts about Shopify's support for white nationalists and DataCamp's attempts to cover up sexual harassment
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